Booking
Book your trip well before departure to be guaranteed space. Reservations are made atwww.helgoy.no. Be careful to fill in the right information about the travelers. All travel documents are personal and cannot be transferred to others.
When booking at helgoy.no, travel documents are sent by e-mail.
Group discount applies only when purchased at helgoy.no. We give a 15% discount on the ordinary ticket price when at least 15 adults travel together on a joint ticket. Discount code is available frompost@helgoy.no.
Attendance
You are responsible for checking that travel documents are correct and that you have them with for inspection before boarding.
Show up well in advance before departure. Helgøy Skyssbåt does not refund tickets for late attendance.
Delay and cancel
Helgøy Skyssbåten can cancel a trip if weather conditions occur that make it unadvisable to complete the trip, or if other unforeseen events occur at Helgøy Skyssbåt. If cancellation is due to circumstances with us, tickets will be refunded or new tickets will be given for the corresponding trip on the next available departure.
Helgøy Skyssbåt can cancel a trip if unforeseen circumstances, such as a natural disaster, industrial conflict or similar, occur and make it difficult or unadvisable to complete the trip (force majeure). The customer is not entitled to a refund if cancellation is due to force majeure.
Change or cancellation of order
All ticket changes must be made in writing to post@helgoy.no. Please enter your name and booking number.
Cancellation for individuals
* Cancellations before 48 hours of departure – full ticket refund
* Cancellations within 48 hours of departure – no ticket refund
Group Cancellation (group discount)
* Cancellations before 10 days of departure – full ticket refunds
* Cancellations before 5 days of departure – 50% ticket refunds
* Cancellations within 5 days of departure – no ticket refund
After receiving cancellation by email, Helgøy Skyssbåt will confirm receipt of cancellation request and assess the terms of cancellation.
Specific needs
Our boats are universally designed, with space for a limited number of wheelchairs.
For other specific needs, please contact us before booking.
Pets
We allow animals on board. However, we ask that you show consideration for other travelling passengers. If necessary, pets such as dogs may be asked to be placed on deck to avoid any undue imposition to those suffering allergies or that have a fear of animals. The stern is covered and sheltered from weather and wind.
Medical conditions
Passengers are responsible for assessing the trip and ensure fitness for travel. Before booking, we urge you to inform Helgøy Skyssbåt in writing of any physical or mental condition that may be present, which may require specific medication or special equipment. The passenger is responsible for bringing appropriate medicines and equipment on the trip.
Insurance
Travellers are responsible for travel insurance.
Complaint
Should the passenger experience issues on the journey, we ask that the passenger directs a complaint to Helgøy Skyssbåt in writing, as soon as possible after the trip.
Any complaint must be submitted in writing to post@helgoy.no or regular mail within 2 months after the journey, at the latest. A copy of the ticket or other relevant information must be attached.
Privacy
We do not store any personal information or card details on www.helgoy.no, when booking tickets. Data is only used during booking and payment processing. E-mail addresses are not used for marketing without customer approval.
Data controller
Helgøy Skyssbåt AS (org no. 983 539 963) is responsible for transactions made through this booking page.
We wish you a pleasant and safe trip!
Best regards
Helgøy Skyssbåt as
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Contact us
Helgøy Skyssbåt
Helgøy Skyssbåt is a family-run charter company of high-speed vessels accommodating anything from 6 to 147 passengers. Our vessels are modern with comfortable interior lounges and beautiful views.
We make every effort to ensure a memorable trip for our passengers.
We welcome you aboard. Thank you for cruising with us!